Terms and Conditions
By accessing or using our Website, and/or by booking and/or attending any class run or organised by Craftlandia, you agree to be bound by these Terms and Conditions.
Refund Policy
All refunds are subject to a $5 administration fee and are available until 2 days (48 hours) prior to the commencement of your first class.
With less than 48 hours’ notice, students cancelling will receive no refund.
Refunds will only be processed back to the original method of payment and are processed as soon as practicable.
On very rare occasions, the price might change due to unforeseen events, but you will always have the opportunity to cancel in the event that the price
increases.
If we cannot accept your order for any reason, we will process a full refund within a timely manner, from when we are informed of any issue.
Transferring Your Booking
If you wish to transfer your booking to another workshop we require at least seven (7) days notice prior to the start date of your original workshop/course booking.
Bookings without date changes can be transferred to another person without incurring any penalties.
Course Cancellations
Classes are subject to sufficient enrolment numbers (usually this is 4 participants).
We reserve the right to cancel any scheduled course. In the event of a cancellation, students will be offered a full refund, credit or transfer.
We will endeavour to give participants as much notice as possible. We will contact all participants via the email address they provided when class tickets were purchased, and offer a refund or a credit.
Course Rescheduling
Should a Class need to be rescheduled, all registered participants will automatically be eligible to transfer their ticket over to the rescheduled class, and will be contacted by email. If a participant does not respond, then we reserve the right to refund the ticket and give the ticket to another participant.
If the timing of a rescheduled class does not suit, we will provide a full refund on the ticket. The same principle applies to any class requiring a late change of time – we will notify all participants and provide refunds where participants are unable to commit to the rescheduled class.
Missed Workshops
If you miss the second or subsequent sessions of a course, you will not be reimbursed for that session.
Payments Policy
We require full payment to be made at the time of booking to secure your place. Payment can be made conveniently online with a credit card, or at the studio in cash, EFT or credit card (at an appointed time).
We cannot hold or pencil-in bookings.
Gift Certificates
Gift certificates are valid for a period of 2 years from the purchase date.
Gift certificates cannot be exchanged for cash.
The same cancellation rules for classes also apply to Gift Certificate bookings: if you do not attend the class or cancel within time then the amount ‘spent’ from your gift certificate will be deducted or lost.
Medical Events
If you feel unwell, do not attend your workshop. With the supply of a medical certificate or COVID-19 testing referral covering the date of your workshop, you will be able to transfer or refund your booking.
Your safety is our priority, we reserve the right to make decisions if necessary to preserve the safety of all.
In the event of a medical emergency, we may have to seek ambulance services on your behalf and at your expense.
We will endeavour to have a COVID-safe environment, but it is the responsibility of individual students to wear a mask if they feel especially vulnerable.
